Anonymous
map-marker Baldwinsville, New York

They keep taking my money and it's been cancelled

You can't speak with any customer service. My bank has been trying to help me and they can't neither.

I just want to cancel, don't have an account number and they won't help me. ex -box gaming.

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Dale F Vto

You're charging me for games without authorization

I was told I was charged a one time fee $16.79 and I wouldnt be charged for anything else again for July. I was charged another $42.39. so since I cant get a hold of anybody, because your phone number doesnt work I want this *** canceled now.

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Loss:
$6966

Preferred solution: Full refund

Anna M Peu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

I am trying to cancel subscription. My grandson has incurable brain cancer and he can’t use his left arm.

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It is impossible to cancel this subscription. I guess I can call my bank and ask them to stop payment

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User's recommendation: Don’t subscribe

Anonymous
map-marker Seguin, Texas

They help me

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I'm trying to make a server, but its only java. I try Everything.

But nothing is working. Help me!!!

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User's recommendation: idk

KEISHA W Ndv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenville, South Carolina

Poor service with refund on fraudulent charges

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Still no refund very upset I have been a victim of fraudulent charges on my credit card I need a refund immediately

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Thomas Patrick E

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Verified Reviewer

Can't Recover 12 year Gamer Tag after Pandemic Update May 1st, Virtual Attendant runs you around in circles.

Can't Recover KIM CHOY 12 year Gamer Tag because of old ATT.com email Address. Can't get call back or working number. Lost all my credits or seniority.

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Pros:
  • Great platforms

Preferred solution: Let the company propose a solution

User's recommendation: Live Attending Should be LIVE!

Anonymous
map-marker Peterborough, Ontario

Cant see last 5 number on 50 dollar gift card call me 705749****

Can't see code LAST 5 numbers and Shoppers Drug Mart will not help so we are 50 DOLLARS where can we get help

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User's recommendation: DO NOT BUY

GailG
map-marker Diamondhead, Mississippi

Falsely billed and unauthorized use of bank card!!!!

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Stole bankcard number and used it to bill a service or whatever never authorized!! Cant get anyone on phone to help me find out what this is about.

This ia an example of "beating around the bush" as I cant get this explanantion to register in Microsoft's files.

Trying on the phone is all you get is an "site" and never a live person. A way of keeping your money, no wonder the company is so "rich" as they keep people's money and dont let anyone get an explanation of falsely charged charges!

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Loss:
$107

Preferred solution: Full refund

Vernon C Jkq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Series s mega baseball game froze

Game suddenly froze other games work fine cant get a response from x box customer service i am upset at their lack of support

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Loss:
$20
Cons:
  • No way to get customer support

Preferred solution: Full refund

Aidin Zsy
map-marker Chicago, Illinois

My games won't load

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Im tiered of my games not loading the ad on for modern ware fare , are you serious its like trying to talk to a wall

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User's recommendation: Buy a different counsel

Anonymous
map-marker Lebanon, Tennessee

Because y'all are illegally taking money from my account and have been for the last year and will not stop

How much more plain and clear can I be y'all are deducting money from my card and I do not have an account with y'all I do not even own an Xbox I would like a refund on all the cash y'all have taken off my card I have already spoke to an attorney and I'm tired of this run around I get every time I try to call y'all I would not recommend anyone due to the fact that you take money from people that don't even have an account with you and you keep on doing it and there's no way to contact y'all

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Nathan C Lmp
map-marker Junction City, Kansas

I bought vbuxs

I bought bucks in Fortnite and I need a refund asap I need a refund need refund now pls pls pls play

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User's recommendation: I need to talk to someone now

Anonymous

Someone hacked account

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I don't own an xbox I want my money back I'm not playing put it back on my card or I am going to reviews everywhere and report you to the dead of business bureau.

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User's recommendation: Don't get

Anthony Z Ozt
map-marker Neenah, Wisconsin

Paid for ultimate edition

I paid for the ultimate edition, back 4 blood. I'm only seeing th standard edition.

I paid for my brother to have the ultimate edition. We both only have the standard edition. Tailoredwinter7 is my brother's gamer tag, buzz420 is mine. I was charged 104.99 on September 29 and charged 105.49 on September 30th.

Not sure why different charges for the same game.

What can we do to resolve this. Thanks.

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Preferred solution: The ultimate edition I paid for, my brother gamer tag. Tailoredwinter7 and mine gamer tag buzz420

Anonymous
map-marker Roanoke, Virginia

Game will not load, currently re downloading after deleting game

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I could not get a customer service rep to help me, no person at any point even contacted me, I'm very frustrated and disappointed in the customer service for the Xbox!!! I'm basically left to figure this out on my own, I pay monthly to have Xbox live and I would expect a service I'm paying for to have a real person NOT a machine, helping me solve an issue!!!!

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User's recommendation: Forget it, they won't respond, figure it out on your own.

Anonymous
map-marker Dorchester, Massachusetts

Cant launch any games

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I have paid for 15 games on my profile. I have downloaded and played all of them.

But as of 3 days ago for some reason i keep getting an error code 0x802**** for every single game. I have done all the troubleshooting steps, restarted my console, waited 30 seconds after unplugging, deleted all the games redownloaded all of them, but every time i play them once i can never go back to playing them because of the error code.

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