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Xbox Game Studios

Xbox Game Studios

www.xbox.com
What is your customer experience with Xbox Game Studios?

Xbox Game Studios Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Xbox Game Studios has a 1.0 star rating from 4 reviews with overwhelmingly negative sentiment; consumers report billing, website and customer service problems and many request a refund.

Positive Feedback

Platforms and game offerings are cited positively by a few users, with mentions of strong platform features and engaging titles.

Negative Feedback / Risk Areas

  • Repeated Xbox Game Studios customer complaints about unauthorized charges and billing errors leading users to seek refunds.
  • Poor customer service access with no working phone support or live assistance.
  • Problems with subscriptions, account recovery, gift card codes, and games failing to load.

Key Takeaways for Future Customers

  • Check Xbox Game Studios reviews before purchasing and monitor bank statements for unexpected charges.
  • Expect difficulty reaching customer service; prepare documentation when requesting refunds or disputing charges.
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Anonymous
map-marker Baldwinsville, New York

They keep taking my money and it's been cancelled

You can't speak with any customer service. My bank has been trying to help me and they can't neither.

I just want to cancel, don't have an account number and they won't help me. ex -box gaming.

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Dale F Vto

You're charging me for games without authorization

AI Highlights
  • - One-time fee of $16.79 was promised with no July charges.
  • - A $42.39 charge occurred.
  • - Support phone number doesn't work; I want cancellation now.

I was told I was charged a one time fee $16.79 and I wouldnt be charged for anything else again for July. I was charged another $42.39. so since I cant get a hold of anybody, because your phone number doesnt work I want this *** canceled now.

Loss:
$6966

Preferred solution: Full refund

View full review
Anna M Peu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am trying to cancel subscription. My grandson has incurable brain cancer and he can’t use his left arm.

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It is impossible to cancel this subscription. I guess I can call my bank and ask them to stop payment

User's recommendation: Don’t subscribe

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Anonymous
map-marker Seguin, Texas

They help me

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I'm trying to make a server, but its only java. I try Everything.

But nothing is working. Help me!!!

User's recommendation: idk

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KEISHA W Ndv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor service with refund on fraudulent charges

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Still no refund very upset I have been a victim of fraudulent charges on my credit card I need a refund immediately

View full review
Thomas Patrick E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't Recover 12 year Gamer Tag after Pandemic Update May 1st, Virtual Attendant runs you around in circles.

Can't Recover KIM CHOY 12 year Gamer Tag because of old ATT.com email Address. Can't get call back or working number. Lost all my credits or seniority.

Pros:
  • Great platforms

Preferred solution: Let the company propose a solution

User's recommendation: Live Attending Should be LIVE!

View full review
Anonymous
map-marker Peterborough, Ontario

Cant see last 5 number on 50 dollar gift card call me 705749****

Can't see code LAST 5 numbers and Shoppers Drug Mart will not help so we are 50 DOLLARS where can we get help

User's recommendation: DO NOT BUY

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GailG

Falsely billed and unauthorized use of bank card!!!!

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AI Highlights
  • - Unauthorized charges from a stolen bank card.
  • - Cannot reach live support; phone help leads to a site, not a person.

Stole bankcard number and used it to bill a service or whatever never authorized!! Cant get anyone on phone to help me find out what this is about.

This ia an example of "beating around the bush" as I cant get this explanantion to register in Microsoft's files.

Trying on the phone is all you get is an "site" and never a live person. A way of keeping your money, no wonder the company is so "rich" as they keep people's money and dont let anyone get an explanation of falsely charged charges!

Loss:
$107

Preferred solution: Full refund

View full review
Vernon C Jkq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Series s mega baseball game froze

Game suddenly froze other games work fine cant get a response from x box customer service i am upset at their lack of support

Loss:
$20
Cons:
  • No way to get customer support

Preferred solution: Full refund

View full review
Aidin Zsy

My games won't load

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Im tiered of my games not loading the ad on for modern ware fare , are you serious its like trying to talk to a wall

User's recommendation: Buy a different counsel

View full review
Anonymous
map-marker Lebanon, Tennessee

Because y'all are illegally taking money from my account and have been for the last year and will not stop

AI Highlights
  • - Charges are deducted from my card without me having an account.
  • - I want a full refund and there is no way to contact you.

How much more plain and clear can I be y'all are deducting money from my card and I do not have an account with y'all I do not even own an Xbox I would like a refund on all the cash y'all have taken off my card I have already spoke to an attorney and I'm tired of this run around I get every time I try to call y'all I would not recommend anyone due to the fact that you take money from people that don't even have an account with you and you keep on doing it and there's no way to contact y'all

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Nathan C Lmp

I bought vbuxs

I bought bucks in Fortnite and I need a refund asap I need a refund need refund now pls pls pls play

User's recommendation: I need to talk to someone now

View full review
Anonymous

Someone hacked account

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I don't own an xbox I want my money back I'm not playing put it back on my card or I am going to reviews everywhere and report you to the dead of business bureau.

User's recommendation: Don't get

View full review
Anthony Z Ozt

Paid for ultimate edition

AI Highlights
  • - Bought Ultimate Edition for buzz420 and Tailoredwinter7, but only Standard shows.
  • - Charges were 104.99 on Sep 29 and 105.49 on Sep 30; help to resolve.

I paid for the ultimate edition, back 4 blood. I'm only seeing th standard edition.

I paid for my brother to have the ultimate edition. We both only have the standard edition. Tailoredwinter7 is my brother's gamer tag, buzz420 is mine. I was charged 104.99 on September 29 and charged 105.49 on September 30th.

Not sure why different charges for the same game.

What can we do to resolve this. Thanks.

Preferred solution: The ultimate edition I paid for, my brother gamer tag. Tailoredwinter7 and mine gamer tag buzz420

View full review
Anonymous
map-marker Roanoke, Virginia

Game will not load, currently re downloading after deleting game

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AI Highlights
  • - No real person assisted me and no contact was made.
  • - I pay monthly for Xbox Live and expect human support.

I could not get a customer service rep to help me, no person at any point even contacted me, I'm very frustrated and disappointed in the customer service for the Xbox!!! I'm basically left to figure this out on my own, I pay monthly to have Xbox live and I would expect a service I'm paying for to have a real person NOT a machine, helping me solve an issue!!!!

User's recommendation: Forget it, they won't respond, figure it out on your own.

View full review
Anonymous
map-marker Dorchester, Massachusetts

Cant launch any games

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I have paid for 15 games on my profile. I have downloaded and played all of them.

But as of 3 days ago for some reason i keep getting an error code 0x802**** for every single game. I have done all the troubleshooting steps, restarted my console, waited 30 seconds after unplugging, deleted all the games redownloaded all of them, but every time i play them once i can never go back to playing them because of the error code.

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